leadership

Try the Disney Way……

The Diversity of Disney

Workers in Disney diversity

Going to Disneyland is a magical experience.

Much of the enjoyment comes not only from the wonderful settings and characters but also from the people that work there. There are a wide variety of people from all over the world, at all age groups, all doing a mixture of activities with a common thread. They all try their best to give great customer service in whatever role they are involved with.

I am unfortunately not party to the Disney recruitment criteria, but you can be sure that diversity is high on their agenda. As long as you have the right “you’re going to have a great day today Sir” attitude, you’ve got the job, no matter whether you are 18 or 80, Chinese or Mexican, male or female. One thing is for certain, I bet being a “recruiter” for people at Disneyland is a lot of fun….

They have a laser focus on people who will give great service, and all the other criteria (such as age, gender and ethnic origin) come a distant second.

It made me think.

Workers in Disney Mickey

Working in the technical recruitment market as I do, a common issue that I come across is how to open the market up to source more candidates for a particular position. In the technical space, we are very niche in the way we view the skill sets required and the sectors we chose from. From an experience point of view, my clients are looking for very specific competencies, which makes it even stranger that the “older” professionals sometimes do not get considered as often as they should.

We have to be more focused on the requirements of the roles and let the other criteria fade into the background. An ambitious 25-year-old who only stays for 18 months would not be as good a hire as a 55-year-old who can utilise his experience not only in his role but also in a mentoring capacity for others. The lack of hiring boundaries for Disney was a real eye-opener for me.

https://youtu.be/hLmyFiN0TRs

What is also clear is the level of trust that Disney put in their workforce. It was very evident in everybody I met who worked there. From the guy who seemed convinced he had been born and raised in Fantasyland to the lady who was encouraging me to dance with the parade. They all operate freely and have obviously been trained very well and had the vision of the organisation expressed very clearly to them. Irrespective of background, you felt that they were part of the Disney family.

I agree that the skills required to work at Disney are more generic than many businesses, but the Disney “cast” are a shining example of true diversity in action.

Industry could learn a lot from the organization, training and culture that exists at the most magical place on earth.

Written by Lee Narraway and edited by Paul Drury

If you would like to discuss this then please get in touch with me and leave your comments:

Lee Narraway

Phone: 01925 747 712 Email: lnarraway@procorerec.com LinkedIn: linkedin.com/in/leenarraway/ Website: www.procorerec.com/

Is Your Boss Holding You Back?

No matter what we do in life or at work, there is nearly always an amount of headroom for further growth. It is human nature to want to become better versions of ourselves – the question is whether our bosses are happy to facilitate this. Maybe they feel that their position may be threatened? Maybe they are just so comfortable with you in your role that they don’t want to let you spread your wings?

Boss with employee

The responsibility to do the “right thing” by an employee is a great one, but for a certain type of employee, the irreplaceable type, for some bosses it is tempting to keep them in the fold for as long as possible. Of course, these are among the worst types of bosses, but I hear more than my fair shares of stories like this.

Sometimes the boss gets too comfortable. They know that you do a good job and wish to maintain the status quo. The hassle of replacing you and training the new starter would be significant, so they use a number of tactics to stall proceedings.

I am writing this article to shine a light on a few of these measures, and if you feel that you are in a similar situation, you need to give your future with this boss some serious thought.

They belittle you

They will only praise you up to the point that they fear that you might leave. Then little by little they will start to plant seeds of doubt in your mind.

Any opportunity is taken to magnify your weaknesses and tell you how lucky you are that they are so forgiving. Classic bullying tactics.

They limit participation

Where before they may have maximized your impact on their department and ensured that you got involved in as many projects as possible, now they attempt to take you out of the limelight. If you are less visible to the business, then you are less likely to be promotion material.

If you don’t work with anyone outside of your core team, you won’t be building any relationships that could provide leverage for an upwards move.

Reduced responsibility

They will ensure that your job responsibilities are limited to what suits them best. You will stop developing, and your career will come to a standstill. It will be enough for your boss, but it won’t be enough for you.

It is not that they don’t trust you; they are scared to trust you.

Your reviews get worse

Suddenly, on paper you don’t seem like the ideal employee. Your boss uses every opportunity for constructive criticism, and there is seemingly little to celebrate. You know that this doesn’t reflect reality, but his view still carries a lot of weight.

If one of more of these things start to happen and you feel that your boss is unjustly maneuvering to keep you “in your place”, you have two choices. Mention the situation to HR or a higher power, or think about leaving the company altogether.

The one thing that you definitely shouldn’t do is nothing.

If you would like to discuss this then please get in touch with me and leave your comments:

Lee Narraway

Phone: 01925 747 712 Email: lnarraway@procorerec.com LinkedIn: linkedin.com/in/leenarraway/ Website: www.procorerec.com/